Unit I. Greetings, preclosings and closings
Unit II. Introductions and the address system
Unit III. Invitation
Unit IV. Thanking People and Replying to Thanks
Unit V. Apologising
Unit VI. Expressing anger and resolving conflict
Unit VII. Giving Compliments and Replying to Compliments
Unit VIII. Agreeing and Disagreeing
Unit IX. Getting Information
Unit X. Wishes and congratulations
Unit XI. Small Talk
Unit XII. Telephoning
Unit XIII. Getting people's attention and interrupting
Unit XIV. Cotrolling the Conversation
Unit XV. Politeness and Softening
Test A
Test B